Privacy Policy

1. Introduction

Welcome to FreshChoice Naturals. We respect your privacy and are deeply committed to protecting your personal data. This privacy policy explains how we collect, handle, and secure your personal information when you visit our website, inquire about our natural cosmetics, or communicate with us.

By using our website, you agree to the collection and use of information in accordance with this policy. Our operations comply with applicable data protection regulations within Vietnam.

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, and title when you contact us.
• Contact Data: Includes your email address (such as when you write to care@freshchoice.one) and delivery address if applicable.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our site.
• Usage Data: Information about how you navigate and interact with our website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• To respond to your inquiries and provide customer support via email.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and website (including troubleshooting, data analysis, testing, and system maintenance).
• To use data analytics to improve our website, products, marketing, and customer experiences.

4. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with trusted third parties solely for the purpose of operating our website and business, such as:

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors, and insurers based in Vietnam.
• Regulators and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.